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Help zone

Terms & Conditions
Welcome to MyWeddingFavorsDirect.com CUSTOMER SERVICE. How can we assist you?

Contact information
To call 212-219-1191
M-F 9 am to 8pm EST
Sat. 9am- 5pm EST

Sales Tax:
A sales tax is added to all orders shipped to New York addresses. All other states and countries are tax-exempt.

Payment Options:
MyWeddingFavorsDirect.com accepts VISA, MasterCard, American Express, Discover credit cards and PayPal. We also accept ATM cards with a VISA or MasterCard logo. We accept do not accept cash, COD’s and checks.

Telephone Orders:
We encourage you to order online for the fastest possible service, but please feel free to call in your order.
Monday - Friday 9 am to 5pm EST
Call us at 1-212-219-1191 .

Sample Orders:
At Baby Favors and Things, we go out of our way to opt for the kind of distinguishing merchandise for which the Baby Favors and Things name is recognized. We understand that before you place a large purchasing decision, you wish to request product samples. We are more than happy to help. To place a sample order, email us at info -at- MyWeddingFavorsDirect.com You will be charge for the unit price plus shipping and handling charges. Not all items are available for sampling.

Minimum Orders:
TMere is a minimum order for each product on our website. If you would like to place an order of less than the quantity requirement, please e-mail us at info -at- MyWeddingFavorsDirect.com We will try to accommodate all requests. Orders less than the minimum order are subject to a $10 service charge.

Ordering and Shipping:
After ordering, you will receive two email confirmations from MyWeddingFavorsDirect.com. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships.

Shipping Method:
MyWeddingFavorsDirect.com offers three shipping options for international delivery and delivery within the U.S. At this time, we are unable to ship to P.O. boxes. MyWeddingFavorsDirect.com ships using FedEx, and UPS. For international shipments we use USPS.

Product Processing Information:
  • For edible and perishable corporate gifts, add one additional business day for processing.
  • For personalized corporate gifts, add three additional business days for processing for most personalized products. (Please refer to individual product pages for details.

Shipping Details:

Express Orders:
  • Items ordered for Express Shipments will ship the same day if ordered on a weekday by 11pm ET, Monday–Friday. Just choose 2nd day select (for arrival in two business days) or Overnight (for arrival next business day). All other orders require one to three to five business days to process before shipping.
  • Business days are Monday through Friday, excluding holidays determined by carriers.
  • Perishable gifts may have restrictions on shipping method.
  • Alaska and Hawaii items ship via Priority service and require three additional days for delivery.
International Deliveries:
  • Surface and Express shipping options are available. Countries have different shipping deadlines. (Ex. Mexico has only three days select options). We will immediately inform you on the shipping date for your order. The shipping dates on our website are based on U.S.A. shipments only. We ship using United Postal Service for International delivery; all charges are including insurance, shipping and handling. Shipments outside the USA maybe subject to import charges and taxes which are the responsibility of the purchaser. All shipping rates are automatically calculated by our shopping cart system. Your order total and shipping rate will be clearly displayed on the check out page.

Returns and Exchanges:
  • MyWeddingFavorsDirect.com is happy to replace a corporate gift with another selection, issue a gift certificate or refund the credit card used for its purchase. Please contact us by email at info -at- MyWeddingFavorsDirect.com or at 212-219-1191 within 7 days from the time you received your order for return authorization.
  • A 20% re-stocking fee will be levied on all returns and 15% re-stocking fee will be levied on all exchanges. Any shipping related duties and taxes incurred will be deducted from your refund. Unauthorized returns and refused orders will not be accepted for refunds.

Exceptions and Conditions:
  • Please note: shipping charges, promotional and discounted merchandise, special orders, food items (edibles like candies and chocolates) and customized items (such as custom gift wrapped gifts or items that are decorated in any way); items that have been monogrammed, engraved, or personalized merchandise are non-refundable. We reserve the right to refuse returns that are not sent within 2 weeks of authorization.
  • Partial returns, past event dates, sample orders, handcrafted items and candles cannot be returned as well.
  • Merchandise must be in its original condition. We reserve the right to reject any returns and exchanges that do not meet our return and exchange policy.
  • Just repack the gift in its original packaging, and follow these simple steps:
  • Contact our customer service department. You can contact us by calling 212-219-1191 M-F 9 am to 6 pm EST, Sat. 9am- 5 pm EST or email us info -at- MyWeddingFavorsDirect.com twenty four hours a day and seven days a week.
  • Write down the authorization (AR) number given to you by the customer service representative and include in the packaging.
  • Shipping costs to return the merchandise or items are the responsibility of the customer.
  • For your security, please return your gift with an insured courier (e.g., FedEx, UPS, and USPS Parcel Post) and retain your receipt MyWeddingFavorsDirect.com is not responsible for items damaged or lost in transit.
  • If you are returning merchandise because it is damaged, defective or not the correct product, MyWeddingFavorsDirect.com will provide a prepaid USP return label.

MyWeddingFavorsDirect.com Guarantee:
At MyWeddingFavorsDirect.com, we stand behind our products, our service, and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your purchase, we'll exchange it or refund the credit card used for purchase or issue a check.

Cancellations:
Due to the speed at which orders are processed, changes or cancellations are not always possible. If an order must be changed or cancelled, we will do everything possible to accommodate the request. If you decide to cancel your order please email us at info -at- MyWeddingFavorsDirect.com or contact us at 212.219.1191. It will be subject to a 10% cancellation fee if order has not been processed. If your order has been shipped already, it will be considered as a return. Personalized items cannot be cancelled if your order has already been processed and sent to the printers.

Damaged / Missing Items:
On very rare occasions some items may arrive damaged or may be missing. Please contact us immediately and we will be happy to replace them. Please have the damaged merchandise and packaging for a possible claim by us with the carrier. You must report damage or missing items to us within 7 days from the time you have received your order and should not have passed the event date. We can only replace items that are returned.

Personalization of Gifts:
  • Imprinting Personalization: This includes 1-color (Will match PMS color at no charge but exact PMS color match is not guaranteed), 1-position imprint. Please email us digital artwork form in PDF, EPS, and Adobe Illustrator program that are acceptable in PC compatible form at "ArtWork -at- MyWeddingFavorsDirect.com" Ships in 8-14 business days after proof approval.
  • Diamond-Cut Engraving: Please email us digital artwork form in PDF, EPS, and Adobe Illustrator program that are acceptable in PC compatible form "info -at- MyWeddingFavorsDirect.com" Ships in 8-14 business days after proof approval.
  • Executive Diamond-Cut Engraving: This includes personalization per name. Please email individual names and digital artwork form in PDF, EPS, and Adobe Illustrator program that are acceptable in PC compatible form at "info -at- MyWeddingFavorsDirect.com" ships in 8-14 business days after proof approval.
  • For edible and perishable corporate gifts, add one additional business day for processing.
  • For personalized corporate gifts, add three additional business days for processing for most personalized products. (Please refer to individual product pages for details.)
Shipping Details:
  • Express Orders: Items ordered for Express Shipments will ship the same day if ordered on a weekday by 11pm ET, Monday–Friday. Just choose 2nd day select (for arrival in two business days) or Overnight (for arrival next business day). All other orders require one to three to five business days to process before shipping.
  • Business days are Monday through Friday, excluding holidays determined by carriers.
  • Perishable gifts may have restrictions on shipping method.
  • Alaska and Hawaii items ship via Priority service and require three additional days for delivery.
  • International Deliveries: Surface and Express shipping options are available. Countries have different shipping deadlines. (Ex. Mexico has only three days select options). We will immediately inform you on the shipping date for your order. The shipping dates on our website are based on U.S.A. shipments only. We ship using United Postal Service for International delivery; all charges are including insurance, shipping and handling. Shipments outside the USA maybe subject to import charges and taxes which are the responsibility of the purchaser. All shipping rates are automatically calculated by our shopping cart system. Your order total and shipping rate will be clearly displayed on the check out page.
Gift Certificate Terms and Conditions:
  • Gift Certificates are for use online at MyWeddingFavorsDirect.com
  • Gift Certificates may not be redeemed for cash.
  • Sales tax is applicable to merchandise purchased with a Gift Certificate.
  • Delivery is overnight, within 24 hours, subject to credit approval/authorization and barring any technical difficulties.
  • Delivery to an incorrect but deliverable address as provided by the customer is the responsibility of the purchaser.
  • Delivery to a non-existent address is the responsibility of the purchaser.
  • MyWeddingFavorsDirect.com is not responsible for loss or stolen Gift Certificate. However, if your Gift Certificate is lost or stolen, and you have proof of purchase, we will issue you a replacement for the balance shown on our records.
  • Gift Certificate numbers do not expire. If you need assistance, please email us.
  •  Your Gift Certificate number may not be required for all inquiries.
 
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